FAQ

We want to make it clear that signing a contract is never obligatory when you choose our services. We value flexibility and aim to earn your satisfaction with each cleaning session. We are dedicated to providing outstanding service and ensuring your utmost satisfaction, all without requiring any binding agreements. We understand that unforeseen circumstances may arise, and we strive to be accommodating and adaptable. If you find yourself needing to cancel or reschedule your appointment, we kindly request a minimum of 2 full business days' notice. By providing this advance notice, you can avoid any cancellation fees. It allows us to adjust our schedule accordingly and offer the appointment slot to another client. We genuinely appreciate your understanding and cooperation in assisting us in maintaining an efficient and reliable service.

Absolutely, Moved Clean is fully bonded and insured. When it comes to choosing a cleaning service or individual for your home, it's crucial to ensure that they are bonded and insured.

We strive to offer the utmost convenience with our service. You are not required to be present at your home during our cleaning visits, as long as we have access to your property. To facilitate a smooth and efficient cleaning process, many of our clients find it convenient to provide us with access information such as a garage code, security code, or spare key. This allows our team to enter your home securely and carry out the cleaning tasks effectively. Rest assured, we prioritize the safety and security of your property, and any access information you provide will be treated with the highest level of care and confidentiality.

To secure your cleaning appointment, we request a small deposit to hold your slot. Payment for the service is required upon completion of the cleaning. We gladly accept cash, credit card, or e-transfer for your convenience.

We prioritize your satisfaction as our utmost priority, and we take full responsibility for the quality of our service. If, for any reason, you are not entirely satisfied with the cleaning we have provided, please notify us within 48 hours of the service. Rest assured, we are dedicated to making it right, and we will be more than happy to send a cleaner back to your home to address any concerns or issues at no additional cost to you. Our primary objective is to provide you with complete peace of mind, and there will be no questions asked. Your happiness and the cleanliness of your home are our ultimate goals.

We've got you covered with convenient options to grant our crew access to your home. One option is to provide us with an extra key. You can leave a spare key in a secure location near your front door, such as under the mat or in a planter, along with detailed instructions for our team to locate it. If you have a garage, we can also utilize the garage door opener or access codes to enter your home. Rest assured that any information or key you provide will be handled securely. We prioritize your trust and privacy above all else.

To ensure a smooth and hassle-free cleaning experience, we kindly ask you to deactivate your alarm system during our visit. While we take utmost care and caution while working in your home, we cannot assume responsibility for any false alarms or issues that may arise due to the alarm system's misuse. Your cooperation in temporarily disabling the alarm system will allow us to focus on providing exceptional cleaning services without unnecessary interruptions. We sincerely appreciate your understanding and assistance in creating a seamless cleaning process. Additionally, we kindly request that you prepare your home by tidying up and removing items from the floor prior to our arrival. This enables us to maximize our time and deliver the best possible results. By having your home ready for cleaning, you can avoid any additional charges that may arise from the need for extra time or effort in organizing the space. We genuinely appreciate your cooperation in creating an optimal environment for our cleaning team to work their magic.

We have a special place in our hearts for pets, and we take great pride in being a pet-friendly company. However, to ensure a seamless and efficient cleaning experience, we kindly ask that you arrange for your adorable furry friends to be in a cozy area while we work. This helps us stay on track with our schedule and prevents any additional charges for going beyond the allotted cleaning time. We truly appreciate your understanding and cooperation in establishing a safe and productive environment for our cleaners and your beloved pets.

Certainly! Simply let us know about any specific instructions or preferences when you schedule your booking, and we will customize our service accordingly. Your satisfaction is of utmost importance to us, and we make every effort to accommodate your needs and preferences to the best of our ability. Whether it's particular areas you would like us to pay extra attention to or any special requests you may have, we are here to listen and ensure that your cleaning experience meets and exceeds your expectations.

We recognize the significance of giving individualized attention to every home we clean, and that's why we are unable to guarantee an exact arrival time. However, we do offer convenient arrival windows to accommodate your schedule. These windows provide you with a timeframe within which our team will arrive, enabling you to plan your day accordingly. Your time is valuable to us, and we are committed to delivering dependable and efficient service while ensuring your home receives the attention it deserves.

We provide easy online quotes through our quote form: Click Here